All goods will be fully insured by thefashionova until they reach you, so your purchase is 100% safe.
IS SHIPPING FREE?
Shipping is free on most items.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES OR FROM DIFFERENT WAREHOUSES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Shipping from warehouses will be the prerogative of the company and we shall ship the product from the warehouse where product is available and can reach you in the fastest possible time.Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-4 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-7 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates. If you wish, you may mail at email@example.com requesting the product status and tracking information. We try our best to revert with 24 hours !
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. However, we will not be able to refund your money if the shipping details are filled incorrectly. In such cases, due to a lapse on the part of the customer, it becomes impossible for the logistics partners to pin point and re-route any product.Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE ABLE TO CANCEL AN ORDER AFTER MAKING THE PAYMENT?
No orders will be eligible for immediate cancellation as this heavily disrupts our working capital. Once an order is placed, our state of the art fulfillment software routes the order to the warehouses situated across the world and pushes it for a quick delivery. In this situation, the moment an order is placed, you can consider that our team is running 24/7 to fulfill the order on time. Even though the item can take 1-5 days to ship out depending on the logistics and local custom clearances, an immediate cancellation is not possible for us to accept. Please take note of this.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. lmport taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.